Back to top

Frequently Asked Questions

As part of the Library’s efforts to slowly and safely reintroduce important services during the COVID-19 pandemic, we are offering access to the library by appointment only for internet computer use and collection browsing. For the safety of our community, patrons are asked to follow our safety guidelines.

Please be aware that we will occasionally make changes to this process as public health trends evolve.

Frequently Asked Questions

Do I need to wear a mask to enter the Library?

All patrons older than age 5 are required to wear masks, covering both mouth and nose, while in the Library. Social distancing is also required.

Can I sign-up for an appointment if I don’t have internet access?

You may call 314-994-3300 to reserve a time.

Can I make an appointment in person?

Please understand that there is no guarantee you will be able to use the library on the same day. If you haven’t already made a reservation, tell a staff member upon arriving that you’d like to make an appointment and someone will assist you.

Can I make an appointment for the same day?

Currently same day appointments using our online registration portal are not possible.  Here are some things you can try: 

  • Call us! 314-994-3300. We often have unbooked appointments, no-shows or last minute cancellations. We will be happy to assist you by phone.
  • Try walking up! Walk up appointments will be accommodated whenever possible.

Will Discover Zones and Children's Activities be available?

Discovery Zones and children's activity computers remain closed. All programs and events will be offered virtually and not onsite until further notice.

Do I need a Library card to use the computers?

Yes, you will need a library account to log into the computer. If you do not have one, you can sign up online at A guest pass, for temporary use, can be acquired onsite.

Can I browse the shelves and check out materials while I’m in the Library?

Yes, during your 45-minute visit you can browse the collection and check out materials. Access to internet computers will also be available.

Can I pick-up my holds?

Yes, you will be able to collect your holds and use the self-check station to checkout your materials.

Why are hours limited?

To follow social distancing guidelines and ensure the health and safety of Library patrons and staff, we are limiting the hours in each building depending on its size and staff availability. Curbside service, pick-up tables, browsing bundles, Chromebook & Hotspot Kits and Hotspots will still be offered.

Do I get a notification when my reservation has gone through?

If you provide an email during online registration or phone reservation, you will get an email confirmation of your appointment. Please check your Junk or Spam folder. If you have never registered using our events and program software you will get an email to verify your email address. It is important to check your email to respond in a timely manner or the link will no longer be active and you will not receive your appointment confirmation.

What steps are being taken to ensure computers are clean and safe?

Properly worn masks, covering nose and mouth, are required to be worn at all times. Between uses, staff will sanitize all service areas, including keyboards, mice, and desk surfaces.

Where do I go when I arrive?

Staff will be at the door to direct you to the check-in station, where you will provide your Library card and be assigned a computer.

Can I bring my kids or can other people come with me?

Generally each appointment would admit two adults and any children included in your party.  Appointments are not intended for daycare groups or field trips. A reservation only guarantees one computer.  If individual computers are needed for other members of your party, they will need to sign up for their own appointment separately.

Can I print materials during my session?

Free printing: 60 pages maximum.

What if I need to cancel my reservation?

Call 314-994-3300 and follow the reservation prompts. If you made your reservation online, you can cancel your reservation by following instructions in the confirmation email.