Emergency Connectivity Fund (ECF) Chromebooks

Thank you to all who applied!

The 1,000 recipients have been chosen through a lottery system. Applicants will be notified by email on Friday, October 6, 2023 as to whether or not they have been selected. Details on when and where to pick up the Chromebook will also be included in the emailed message for those who were selected.

St. Louis County Library has received funding from the Emergency Connectivity Fund (ECF) to provide 1,000 internet connected Chromebooks to eligible residents. The devices come preloaded with unlimited data through June 30, 2024. 

The Chromebooks do not need to be returned to the Library. Recipients can keep the device to use indefinitely, however internet access will end on June 30, 2024.

 

Program Information

  • The Chromebooks will come with a free mobile internet connection through June 30, 2024.
  • The internet content is filtered to comply with the Children’s Internet Protection Act.
  • St. Louis County Library cannot replace lost or damaged devices or chargers.
Open Chromebook on a green gradient background

 

 

Helpful Information About the Device
 

How long will the mobile data on my ECF Chromebook last?

Mobile data (Wi-Fi), which is provided by T-Mobile, will end on June 30, 2024. After that date we recommend looking into an Affordable Connectivity Program as you may be eligible for a $30 per month discount off your internet bill. 

Don’t forget, when visiting any library location you are able to connect your ECF Chromebook to the free Wi-Fi. 

 

When do I have to return my ECF Chromebook?

Your ECF Chromebook does not need to be returned.  Even after the Mobile data ends on June 30, 2024, the Chromebook can still be very useful when used in areas with Wi-Fi access or if you are able to secure internet access on your own. 

 

My Chromebook or charging cable was lost, stolen or broken. Can I get a replacement?

We do not have any Chromebooks or charging cables to replace lost, stolen or broken ones. You will not be charged for lost, stolen, or damaged devices.

Please report any lost, stolen, or damaged devices to us by emailing chromebooks@slcl.org or calling 314-994-3300.

 

Can I use my Chromebook to watch Netflix, Hulu or other streaming services?

No. ECF Chromebooks are provided with funding from the federal government and contain Children’s Internet Protection Act (CIPA) Content Filtering. CIPA Filtering prohibits the viewing and use of several streaming sites like Netflix, Hulu, Disney Plus, Amazon Video, and others. The web filter is managed by a third party that has determined the site is not suitable for minors.

 

Can you remove the CIPA filtering on the Chromebook once I get it? 

No, we do not have the ability to remove restrictions or CIPA filtering from the devices.  CIPA filtering will end after June 30, 2024.

 

Who do I contact with questions about using my ECF Chromebook?

For Wi-Fi and mobile data issues, call the T-Mobile support line at 1-844-341-4834.

For Chromebook-related issues, visit Chromebook Technical Support Online  for technical support.

Our staff members can assist users with basic computing and common software questions. We recommend looking into our one-on-one Book a Trainer service. Please understand, the library cannot provide in-depth troubleshooting or technical support.